MTN Web Self Service (WSS)

This is a web-based self service solution that will allow you MyCustomer® request for specific services online at your own convenience without requiring an interaction with an MTN Customer Care Representative and have these services delivered on time.
The WSS offers 24hrs support and immediate access to information. You can also check the status of your requests and be informed when the service is completed.
The WSS is available and free to all and will be accessed using your MTN Security Number.

Services available on WSS
  • SIM Replacement
  • View  Call Details
  • Change  Security Key
  • PUK Request
  • Balance Enquiry
  • Activate data bundle
  • Activate and deactivate call forwarding.

Please click here for Frequently Asked Questions.

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