Use the following steps to perform a hard reset on notebooks with removable batteries.
- Turn off the computer.
- Remove the computer from any port replicator or docking station.
- Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
- Unplug the AC adapter from the computer.
- Remove the battery from the battery compartment.
- Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
- Insert the battery and plug the AC adapter back in to the notebook, but do not connect any of the peripheral devices.
- Press the Power button to turn on the computer.
- If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
- Reconnect each of the peripheral devices.
After you have completed these steps, run Windows Update and HP Support Assistant to update all device drivers.
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