• Mtn Hynet Troubleshooting Tips

    You do not know how to contact Customer Care
    To contact Customer Care follow the steps below:
    • Call 216 (for MTN mobile subscribers) Call 0803 10 21600 (for non MTN mobile subscribers)
    • Type in your Account Number when requested by the voice prompt. Your account number is your username preceded by the number ‘1’ without the ‘MTN’. E.g. If your username is ‘MTN00300’, your account number will be 100300.

    You are not receiving any signal for my MTN HyNet
    • To receive signal, your modem must be within MTN HyNet coverage area.
    • Confirm that the modem is switched on.
    • Confirm signal strength by checking for the number of bars that lit up on the modem.
    • If you are connecting to the modem from a LAN point, you should confirm that both cable ends are correctly plugged into the modem and to the PC
    • If you are connecting via Wi-Fi, you should confirm that the Wi-Fi on the PC has been enabled.
    • If you are still unable to connect, you should call Customer Care

    You are unable to recharge your account
    • You should confirm entering the correct PIN and serial number of the recharge card
    • You should confirm receiving a validation code and entered it correctly
    • If you are still unable to connect, you should call Customer Care

    You are  unable to bind your MTN mobile number to your MTN HyNet account
    • You should confirm entering in mobile phone number correctly.
    • You should confirm that the mobile phone number entered is an MTN number
    • If you are still unable to connect, you should call Customer Care

    You are unable to transfer airtime to your MTN HyNet Account
    • You should confirm receiving a validation code and entering it correctly as required.
    • If you still unable to connect, you should call Customer Care

    You do not receive Service text messages with validation codes on your mobile phone
    • Confirm using the same mobile number that you bound to your MTN HyNet account.
    • Confirm that your message centre no is correct i.e. +234803000000
    • If you still experience difficult, you should call Customer Care

    You received more than one validation code
    • You should use the first validation code sent after clicking “Submit”

    You are unable to "Submit" after modifying personal information
    • You should make sure that all the required fields are appropriately filled.
    • If you still experience difficult, you should call Customer Care

    Your current service plan does not change even after selecting a new service plan
    • You should confirm the expiry date of current service plan. “Current Service Plan” will only display the new plan details when the current service plan has expired.
    • If you are still experience difficult, you should call Customer Care

    You are unable to log on to the MTN HyNet Portal
    • You should confirm entering username and password correctly
    • You should check that your PC is properly connected  to the modem
    • If you still experience difficult, you should call Customer Care

    You over-scratched your recharge card and some part of the PIN is missing
    • You should have the serial number of the recharge card handy. It is written at the bottom of the reverse side of the recharge card in black on a white background. Customer Care will require this serial no. to credit your account.
    • Contact Customer Care
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