• Hard reset a notebook with a sealed or non-removable battery

     NOTE:
    You should not attempt to remove a sealed battery. Doing so can void your warranty.
    1. Turn off the computer.
    2. Remove the computer from any port replicator or docking station.
    3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
    4. Unplug the AC adapter from the computer.
    5. If your notebook is listed in the table, use the instructions specific to your computer. For all other notebooks, press and hold the Powerbutton for 8-10 seconds.
       NOTE:
      The designated button combination varies by model and production date. If your computer is not listed below, refer to the User Guide for your specific model for the proper button combination.
      Common Model Name
      Typically Designated Button Combination
      HP Envy 17 2D and 3D
      Press and hold the Power and the Beats buttons for 8-10 seconds.
      HP Envy 15-3000 series
      Press and hold the Power and the Beats buttons for 8-10 seconds.
      HP Envy 14 SPECTRE
      Press and hold the Power and the Mute (on the right side of the palm rest) buttons for 8-10 seconds.
    6. Plug the AC adapter back into the computer, but do not connect any of the peripheral devices.
    7. Press the Power button to turn on the computer.
    8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
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