• An error message displays on a black screen

    Instead of starting to Windows, an error appears on a black screen. If the error message lists a particular hardware component, such as a fan or BIOS, then test those components and service as necessary. It may also help to search the Internet using the exact error text.
    Errors involving the hard drive or primary boot device are as follows:
    • boot device not found
    • Disk Boot Failure
    • Non-system disk error (make sure you have removed discs and USB storage devices)
    • OS Not Found
    • PXE-E61: Media Test Failure
    • SMART Failure Imminent / Imminent Hard Disk Failure
    For any of these errors, do the following steps:
     NOTE:
    Removing and reseating the hard drive may also solve some hard drive errors.
    1. Disconnect any USB or 1394 (Firewire) devices that are attached to the computer.
    2. Remove any CDs and DVDs from the disc drives.
    3. Press and hold the Power button for 5 seconds to turn off the PC.
    4. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the BIOS Setup Utility opens.
    5. Press the F9 key, select Yes, and press Enter to restore the BIOS to the default settings.
    6. Use the Right Arrow key to select the Diagnostics menu.
    7. Use the Down Arrow key to select Primary Hard Disk Self Test, and then press Enter to start the test.
      If the test fails, the hard drive may need to be replaced. Contact HP support and provide them with the failure code (such as biohd-8) to set up service or to have a replacement hard drive sent to you. If the computer is out of warranty, the computer should be serviced or the hard drive should be replaced.
      If all tests pass, restart the computer. If the error is resolved, you are done. If the error is still displayed, refer to Troubleshooting other issues with computer not starting.
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